Checking is the time to study, reflect, and learn, so that you can adjust the process you are taking to achieve your goals and targets.
In the workshop, you will:
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Learn the importance of the “check” process of the Plan-Do-Check-Act cycle as as the foundation for learning
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Understand why we believe the PDCA "Plan-Do-Check-Act" cycle should be “Study-Adjust-Plan-Do” or SAPD
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Discover how to create an organizational culture that welcomes “bad news” and making problems visible.
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Be introduced to the “checking” process in the hoshin kanri (strategy deployment) as practiced at Toyota and for personal hoshin
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Walk away with tangible questions and practices to enable more effective checking
Isao Yoshino will share with you his knowledge of hoshin kanri as practiced at Toyota -- and how to develop a culture that embraces “bad news first” and “no problem is a problem” mindset.
Katie Anderson will describe how effective questions support a culture of learning and psychological safety and how asking questions can facilitate more robust learning during the “check” or “study” phase.
Katie will also facilitate a discussion with Mr. Yoshino -- based on your questions -- about what he learned from supporting Toyota's executive team's hoshin kanri process and as an operational leader, a leader's role in creating a culture of learning, and his own experiences with “checking” as a source of learning for organizational and personal hoshin.